How much does it cost?
Nothing.
How do I sign up?
Go to www.fsaccess.com and click the sign up link to request a user id and password or call your sales rep.
Do I loose my current sales rep?
No, your sales rep will still be available, and they are only a phone call away.
Does my rep get paid?
Yes.
Will I get my current discounts?
Yes, your current discount will apply on both the web and a called in order to Four Seasons.
If I have credits available will they apply to online purchases?
Yes, they will be applied.
Do I get special perks for using the online service?
Yes, 24/7 access to your account with Four Seasons, you can review purchase reports, key orders, track orders, and review specials.
What is the deadline to submit orders for them to be shipped same day?
The same time limit applies, 2:00 pm.
Can I order for one store and ship to a different location?
Yes, this can be done by changing the shipping address at the time you complete the check out process.
Do I need multiple passwords for all my locations or can I have just one password for all locations?
You can change the passwords to meet your needs.
Will I be charged for back ordered items?
You have a choice to prepay the entire order when you place it or pay when you submit the backordered items to ship.
Who will assist me with the mechanics: placing an order, running reports, tracking shipments of the service?
Our customer service department or your assigned sales rep.
Who do I call for help?
Call Customer Service and they will help.
I have my password but am having trouble logging in what’s wrong?
Call Customer Service. It could be as simple as pressing the wrong keys while typing your password.
Is it safe to use my credit card on line?
Yes, this is a secure site. Notice on the address line that the address reads https://. The “s” lets you know that the
site is secured.
Can I track my orders from FS access?
Yes, you can track both FedEx and UPS orders.
How do I know my order shipped?
Click Order tracking and find the order you wish to track.
Where do I go to track orders?
Click Order tracking and find the order you wish to track.
How do I pull my reports?
Click order tracking and find the report you want listed on the left side of the page.
Can anyone order on my account?
Your account is password protected so only those you share that information with can use the account.
Can I change my password and if so how?
Yes, Click on Account Information and change the information that needs updating.
Can I update my information?
Yes, Click on Account Information and change the information that needs updating.
Can I see pictures of the products?
Yes.
Do I have to submit my order immediately after it is keyed?
No, you can key and save for future review. You can even go back and add to your order or have your Sales Rep
add to your order.
Can I make a change to my order after it has been submitted? If so, how long after?
Yes, but only until it is being filled. The amount of time varies based on the backlog of orders.
How much order history is available?
13 weeks.
What if I need assistance keying my order?
No problem, call your Sales Representative or Customer Service; they can access your order at the same time
you do and assist you through the order process.
How do I get a credit issued?
Call Customer Service and they will issue your credit.
If a product shows up as a backorder, will it automatically ship when it becomes available?
If it is prepaid and over $50, otherwise your sales rep or you can submit the backorder for processing.
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